Privacy Policy

Madeena eClinic

Effective Date: 04 August 2026

Welcome to Madeena eClinic ("we," "our," "us"). We are committed to protecting your privacy and ensuring the security of your personal and health information. This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you use our website, mobile application, and related healthcare services.

1. Introduction

Madeena eClinic is an online healthcare platform that enables users to consult qualified healthcare professionals, book appointments, access electronic prescriptions, manage medical records, and avail other digital healthcare services.

By accessing or using our services, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

We may collect the following categories of information:

A. Personal Information

• Full Name
• Date of Birth
• Gender
• Mobile Number
• Email Address
• Residential Address
• Emergency Contact Details
• Government-issued Identification (where required)

B. Health Information

• Medical History
• Current Medical Conditions
• Previous Diagnoses
• Prescriptions
• Laboratory Reports
• Imaging Reports
• Allergies
• Vaccination Records
• Consultation Notes
• Vital Signs
• Health Insurance Information

C. Account Information

• Username
• Password (encrypted)
• Login Activity
• Device Information
• Browser Information
• Operating System

D. Payment Information

• Billing Address
• Transaction Details
• Payment Status

Note: Madeena eClinic does not store your complete debit/credit card information. Payments are processed through secure third-party payment gateways.

3. How We Collect Information

Information may be collected when you:

• Register an account.
• Book an appointment.
• Consult a doctor.
• Upload medical records.
• Contact customer support.
• Subscribe to newsletters.
• Use our website or mobile application.
• Participate in surveys or promotional campaigns.

4. Purpose of Collecting Information

Your information is collected to:

• Provide online consultations.
• Schedule appointments.
• Maintain electronic health records.
• Generate e-prescriptions.
• Facilitate laboratory and pharmacy services.
• Improve healthcare services.
• Verify patient identity.
• Process payments.
• Communicate appointment reminders.
• Respond to customer support requests.
• Comply with legal obligations.

5. Information Sharing

We may share information with:

• Registered Doctors
• Hospitals
• Diagnostic Laboratories
• Pharmacies
• Payment Gateway Providers
• Government Authorities (where legally required)
• Technology Service Providers
• Cloud Infrastructure Providers

We do not sell your personal information to third parties.

6. Data Security

Madeena eClinic implements appropriate technical and organizational security measures including:

• SSL/TLS Encryption
• Secure Servers
• Role-Based Access Control
• Encrypted Password Storage
• Database Security
• Firewall Protection
• Regular Security Audits
• Multi-Factor Authentication (where applicable)

Despite our best efforts, no online transmission or storage system can be guaranteed to be completely secure.

7. Cookies

Our website may use cookies and similar technologies to:

• Improve website functionality
• Remember user preferences
• Analyze website traffic
• Enhance user experience
• Maintain login sessions

Users may disable cookies through their browser settings; however, some features may not function properly.

8. Electronic Health Records

Medical records uploaded or generated during consultations are securely stored and are accessible only to:

• The Patient
• Authorized Treating Doctors
• Authorized Healthcare Personnel
• Legal Authorities where required by applicable law

9. User Rights

Subject to applicable law, you may have the right to:

• Access your personal information.
• Correct inaccurate information.
• Update your profile.
• Request deletion of your account (subject to legal and medical record retention requirements).
• Withdraw consent where processing is based on consent.
• Request a copy of your personal information.

10. Data Retention

We retain personal and medical information only for as long as necessary:

• To provide healthcare services.
• To comply with applicable legal and regulatory obligations.
• To resolve disputes.
• To enforce our agreements.

Medical records may be retained for the period required under applicable healthcare laws and regulations.

11. Third-Party Services

Our platform may integrate with:

• Payment Gateways
• Video Consultation Platforms
• SMS Providers
• Email Providers
• Cloud Hosting Services
• Maps and Location Services
• Analytics Tools

These third parties may have their own privacy policies governing their services.

12. Children's Privacy

If healthcare services are provided to minors, information should be submitted by or under the supervision of a parent or legal guardian, except where otherwise permitted by applicable law.

13. International Data Transfers

If personal information is processed or stored outside India, appropriate safeguards will be implemented in accordance with applicable data protection laws.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The revised version will be posted on our website with the updated effective date. Continued use of our services after changes become effective constitutes acceptance of the revised Privacy Policy.

15. Contact Us

Madeena eClinic
H.No. 14-302, Palace Extension,
Kuppam, Chittoor District,
Andhra Pradesh – 517425, India

Website: https://eclinic.madeenameditech.com

Email: privacy@madeenameditech.com (replace with your official privacy email)

16. Consent

By accessing or using the Madeena eClinic website, mobile application, or related services, you acknowledge that you have read, understood, and agreed to this Privacy Policy and consent to the collection, use, storage, and disclosure of your information as described herein.

Last Updated: 04 August 2026